Frequently asked questions
Clear answers before you enquire.
If your situation is not covered below, contact us and tell us what you need. We will help you identify the most appropriate pathway.
What services does Secura provide?
Secura provides supervised contact and family time, OOHC and youth workforce support, disability and community support, workshops for people and communities, and workforce training for teams and organisations.
Where does Secura provide services?
Secura is Sydney-based and supports clients and organisations across New South Wales. Selected direct-service requests outside NSW may be considered depending on the service, location, staffing and practical requirements.
Can Secura deliver workshops and training outside NSW?
Yes. Workshops and workforce training can be delivered nationally through in-person, online or hybrid formats.
What happens if Secura cannot provide the service we need?
Where we are unable to provide the right service directly, we will do our best to help identify an appropriate local service, professional or referral pathway.
Can you tailor a workshop to an issue our service is experiencing?
Yes. You do not need to know the exact workshop title before contacting us. Tell us what participants are experiencing or what your organisation wants to strengthen, and we can recommend or adapt the most appropriate program.
Do you offer one-off workshops and longer programs?
Yes. Delivery can be structured as a one-off workshop, multi-part series or tailored program, depending on the group, purpose and organisation.
Who can participate in Secura workshops?
Our workshops can be adapted for young people, adults and older people. Suitability depends on the topic, age, communication needs, group setting and purpose of the session.
Does Secura provide staff training?
Yes. Secura provides practical workforce training for organisations supporting people in human-services settings, including topics such as trauma-informed practice, communication, safeguarding, boundaries, consistency, supported decision-making and documentation.
Who can enquire about supervised contact?
Depending on the arrangement, enquiries may come from families, lawyers, family dispute resolution practitioners and other authorised professionals or referrers.
Does Secura provide emergency crisis response?
No. If someone is in immediate danger, call 000. Service enquiries can be discussed through our normal contact pathways.
How quickly will Secura respond?
We aim to respond to service, workshop and training enquiries within one business day.