Privacy and confidentiality matter in every interaction.

Our commitment

We handle personal and sensitive information with care and aim to follow applicable Australian privacy requirements and professional confidentiality expectations. We take reasonable steps to protect information from misuse, loss and unauthorised access, modification or disclosure.

Website enquiries

Please avoid sending detailed health information, court documents, identity documents, case files or other sensitive records through public website forms or ordinary email unless a secure process has been agreed.

How information is used

Information provided through the website may be used to respond to an enquiry, assess the appropriate service pathway, arrange follow-up and manage legitimate business communications.

Confidentiality and disclosure

Secura works in environments where discretion, safeguarding and professional boundaries matter. Access to personal information is limited to what is reasonably necessary for the relevant service or business purpose. Information is not disclosed unnecessarily and may be shared where consent, service delivery, safeguarding or law requires it.

Access, correction and privacy concerns

You may contact Secura if you want to ask about personal information we hold about you, request a correction or raise a privacy or confidentiality concern. We will consider requests in line with applicable requirements and the circumstances of the service.

Keeping this statement current

We will review this statement as Secura's services, systems and information-handling practices develop.

Questions

For privacy or confidentiality questions, contact office@securayds.com.au.

This public webpage is a general privacy and confidentiality statement and does not replace any service-specific consent, privacy or information-handling documentation that may apply.